Fees & FAQs

Sessions are $130 for 60 minutes.

This applies to youth counselling, school engagement support, parent consultations and Year 6–7 Transition Support.

Where additional professional time or travel is required, this will be discussed before the service is provided.

No.

Youth Counselling is available for young people experiencing a wide range of emotional, social and life challenges.

A young person can be attending school successfully and still access counselling through Unstuck Youth.

No.

School engagement difficulties exist on a spectrum.

Early signs may include anxiety before school, frequent requests to stay home, late arrivals, leaving early, increasing absences, shutdown after school or declining engagement with learning.

You do not need to wait until a young person has completely stopped attending before seeking support.

No.

A formal diagnosis is not required to access Unstuck Youth.

Support is based on what the young person is experiencing and what they need.

No.

Families and young people can contact Unstuck Youth directly.

No.

Rachael is a Youth Counsellor and Educational Engagement Specialist with qualifications in Youth Work and Psychological Science and is currently completing Psychology Honours.

Unstuck Youth does not currently provide registered psychology services, psychological assessment or formal diagnosis.

No.

Unstuck Youth does not provide formal diagnostic assessments.

Where assessment may be helpful, this can be discussed and you may be encouraged to seek assessment through an appropriately qualified professional.

Yes.

The amount of parent or carer involvement will depend on the young person's age, needs and circumstances.

For younger children, parent involvement will generally be a significant part of the work.

For adolescents, it is important to balance family involvement with providing the young person a space where they feel able to speak openly.

This will be discussed when support begins.

Yes.

Parent or carer consultations may be useful when adults need support understanding what is happening for the young person, identifying practical strategies or navigating educational concerns.

Where parent consultation forms part of the young person's support, sessions are charged at $130 per 60 minutes.

Where school involvement would be helpful and the appropriate consent has been provided, Unstuck Youth can communicate with schools and other professionals involved with the young person.

This may include sharing relevant information, attending meetings or contributing to collaborative planning.

Young people need to know that counselling is a space where they can talk openly.

Information discussed in sessions will generally remain private.

There are, however, limits to confidentiality, including circumstances involving serious concerns about the young person's safety, another person's safety or where information is legally required to be disclosed.

Confidentiality, parent communication and its limits will be discussed clearly at the beginning of support.

Face-to-face appointments are available in Frankston and Cranbourne.

Online appointments are also available for young people and families across Victoria.

Some school-based, community-based or outreach appointments may be available depending on circumstances and location.

Unstuck Youth currently works with self-managed NDIS participants only.

Unstuck Youth is not a registered NDIS provider and does not provide services to plan-managed or NDIA-managed participants.

Self-managed participants may be able to use their funding where the support is appropriate to their individual NDIS plan and goals.

Participants and families are responsible for confirming that the service can be funded from their individual plan.

No.

Unstuck Youth does not currently provide services eligible for a Medicare mental health rebate.

Please provide at least 24 hours' notice if you need to cancel or reschedule.

Appointments cancelled with less than 24 hours' notice will incur a $40 cancellation fee.

Unstuck Youth is not a crisis or emergency mental health service.

If it becomes apparent that a young person requires support outside the scope of Unstuck Youth, this will be discussed with the young person and/or family and referral to an appropriate service may be recommended.

If someone is in immediate danger or requires urgent support, call 000.